Terms of Service &
Conditions of Sale
Effective Date / Last Updated: April 22, 2026
These Terms of Service (“Terms”) govern your access to and use of the website https://apexspm.com (the “Site”) and the quotation, engineering, and machine supply services offered by Zhejiang Haochen Intelligent Equipment Co., Ltd. (“APEX SPM”). By browsing this Site or submitting an inquiry, you agree to be bound by these Terms and our Privacy Policy.
1. Acceptance of Terms
By accessing or using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Site or submit any inquiries. These Terms constitute a legally binding agreement between you and APEX SPM.
These Terms may be updated from time to time to reflect international compliance standards. Continued use of the Site following any changes constitutes acceptance of the revised Terms.
2. Products & Services
APEX SPM designs, manufactures, and supplies custom Special Purpose Machines (SPMs) and industrial automation equipment. View our Company Overview for facility details. Our core offerings include:
- CNC gang-tool lathes and high-speed turning centers
- Rotary transfer multi-station machining centers
- Water wheel servo power head SPMs
- CNC valve sealing surface machining machines
- Hydraulic forming and trimming presses
- Custom automation lines and turnkey solutions
All machines are custom-engineered to your specific part drawings, production targets, and factory conditions, complying with international standards (view our CE Certifications). Pricing guidelines and lead times provided on this Site are for reference only and may vary based on final engineering confirmation.
3. Quotations & Orders
Request for Quotation (RFQ)
Submitting a request for quotation through our Contact page constitutes a non-binding inquiry. A formal quotation will be provided by our sales engineering team based on the review of your CAD drawings and production requirements. Quotations are valid for 60 days from the date of issue.
Order Confirmation & Customization
An order is confirmed only upon receipt of a signed purchase order and deposit payment. Because APEX machines are custom-built to order, design modifications may be required during the engineering and manufacturing process to optimize tooling feasibility. We will notify you of any significant changes that affect function, specifications, or delivery timelines.
4. Intellectual Property
Our Content
All content on this Site — including text, graphics, logos, product images, and software — is the property of APEX SPM or our content suppliers and is protected by Chinese and international intellectual property laws.
Your Content & Drawings
By submitting part drawings, CAD files, technical specifications, or other materials (“Customer Materials”), you represent and warrant that you have the right to share such materials. You retain full ownership of your IP.
Machine Design Rights
The mechanical design, control software, tooling configurations, and manufacturing processes developed by APEX SPM for your machine remain proprietary to APEX SPM. We retain rights to reuse general engineering solutions in future non-competing machines.
5. Confidentiality & NDAs
APEX SPM treats all Customer Materials — including part drawings, target production volumes, and factory layouts — as strictly confidential. We only use this data to run ROI simulations and fulfill your order. We never share proprietary drawings with third-party vendors without consent.
We routinely execute formal Non-Disclosure Agreements (NDA) prior to receiving detailed CAD drawings. Request our standard NDA template via email.
6. Machine Warranties
APEX SPM provides a limited warranty against manufacturing and material defects for 12 months from the date of Factory Acceptance Test (FAT) at our facility, or 18 months from the date of shipment — whichever occurs first.
Warranty Coverage Includes:
- Mechanical components: spindles, bearings, gears, ball screws (under normal wear)
- Electrical components: CNC controllers, servo drives, motors
- Hydraulic and pneumatic components natively supplied by APEX SPM
Warranty Exclusions:
The warranty strictly excludes consumable parts (cutting tools, seals), damage resulting from improper operation, power surges, lacking maintenance, or unauthorized modifications by the end-user.
7. Shipping & Delivery
Shipping Terms
Unless otherwise specified in the formal quotation, all machines are shipped under EXW Taizhou (Ex Works, Incoterms 2020). The buyer assumes all risks and costs (loading, export clearance, customs, freight, insurance) from the moment the machine is available at our factory in China.
Timelines & Delays
Standard delivery lead times are 3–6 months. APEX SPM shall not be liable for delays caused by force majeure events, port strikes, or supply chain disruptions. Visible damage upon delivery must be reported to the freight forwarder within 5 business days.
8. Payment Terms
Standard payment terms for international machine orders are:
- 30% deposit upon order confirmation (non-refundable).
- 70% balance payment prior to shipment after successful FAT verification.
Established Letters of Credit (L/C) are available at our discretion for orders exceeding $50,000 USD. Payments are processed via Wire Transfer in USD or EUR. Bank transfer fees are borne by the buyer.
9. Limitation of Liability
To the maximum extent permitted by applicable law, APEX SPM’s total liability arising from any machine, quotation, or service shall not exceed the total amount actually paid by you for the specific machine giving rise to the claim.
We shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits or production downtime, regardless of the form of action.
10. Governing Law & Disputes
These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of China.
Any dispute shall first be attempted to be resolved through good-faith negotiation. If negotiation fails within 30 days, the dispute shall be submitted to CIETAC (China International Economic and Trade Arbitration Commission) for arbitration in Shanghai, conducted in English and Chinese, with the award being final and binding.
Activate Your Machine Warranty
Registering your APEX SPM machine ensures priority technical support, rapid spare parts processing, and formally activates your 12-month manufacturing defect warranty.
Registration Benefits:
- Activates 12-month mechanical/electrical warranty
- Priority access to engineer support via WhatsApp
- Receive critical CNC software & calibration updates
- Expedited worldwide spare parts dispatch